NOTE:Please read it before making the order:
1. Do I need to pay for customs duty?
Buyers are responsible for customs taxes. Normally, if there have customs taxes, you should pay it. We won't bear the any custom duty or import tax.If the parcel get strictly inspected by customs, you need to pay tax to clear customs. We won't bear the customs tax.The cost of return or lost parcel would be on buyer due to reject customs clearance.If you have special request, please let me know. We don't accept dispute of customs problem(To pay taxes is the duty of every citizen).
2. What if I'm dissatisfied with the product?
If you are satisfied with our product and service ,please leave us 5 STARS! If you have any problem with product,delivery,service, please contact us,we will response in time, please don’t leave any negative feedback or open dispute directly.We are responsible seller who focus on service and will offer the best solution to satisfy you if you contact us !
3. May I get repair warranty?
We have 6 months warranty in China, but in some countries aliexpress offers One-year replacement warranty in your country.
4. About the product picture
In description photo which show the product,is from official web.The photo which has been edited to show the best of the product.It's just for reference. The details must refer the real object photo.
5. About Storage:
The actual available storage is less,the reason is that the software configuration of will occupy part of storage.We can't accept the dispute over RAM/ROM difference.
6. About transport time and mode?
Some of our products have warehouses in Russia and the United States。 and the goods sent from China are selected as AliExpress Standard Shipping. This logistics is AliExpress logistics,
Estimated delivery time is maybe 10-35 days (Different countries need delivery Time is not same).
which is very safe and fast, and it is guaranteed that if the goods are damaged or lost and fail to arrive within 60 days, Full refund if product is not received more than 60 days .
If you can't accept it, please don't order it.
Warranty Information
LIMITED WARRANTIES
Limited Warranties are non-transferable. The following Limited Warranties are given to the original retail purchaser of the following Ashley Furniture Industries, Inc.Products:
Frames Used In Upholstered and Leather Products
Limited Lifetime Warranty
A Limited Lifetime Warranty applies to all frames used in sofas, couches, love seats, upholstered chairs, ottomans, sectionals, and sleepers. Ashley Furniture Industries,Inc. warrants these components to you, the original retail purchaser, to be free from material manufacturing defects.
Purchasing & Delivery
Before you make your purchase, it’s helpful to know the measurements of the area you plan to place the furniture. You should also measure any doorways and hallways through which the furniture will pass to get to its final destination.Picking up at the store
Shopify Shop requires that all products are properly inspected BEFORE you take it home to insure there are no surprises. Our team is happy to open all packages and will assist in the inspection process. We will then reseal packages for safe transport. We encourage all customers to bring furniture pads or blankets to protect the items during transport as well as rope or tie downs. Shopify Shop will not be responsible for damage that occurs after leaving the store or during transit. It is the purchaser’s responsibility to make sure the correct items are picked up and in good condition.Delivery
Customers are able to pick the next available delivery day that best fits their schedule. However, to route stops as efficiently as possible, Shopify Shop will provide the time frame. Customers will not be able to choose a time. You will be notified in advance of your scheduled time frame. Please make sure that a responsible adult (18 years or older) will be home at that time.In preparation for your delivery, please remove existing furniture, pictures, mirrors, accessories, etc. to prevent damages. Also insure that the area where you would like your furniture placed is clear of any old furniture and any other items that may obstruct the passageway of the delivery team. Shopify Shop will deliver, assemble, and set-up your new furniture purchase and remove all packing materials from your home. Our delivery crews are not permitted to move your existing furniture or other household items. Delivery personnel will attempt to deliver the purchased items in a safe and controlled manner but will not attempt to place furniture if they feel it will result in damage to the product or your home. Delivery personnel are unable to remove doors, hoist furniture or carry furniture up more than 3 flights of stairs. An elevator must be available for deliveries to the 4th floor and above.