What is your return policy?

We have a 30-day return policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving your item. The item must be in its original condition, unworn or unused, with tags and in its original packaging.

How can I contact customer service?

You can reach our customer service team via email at totostore1@outlook.com or by phone at 966504127782. We are here to assist you with any inquiries or concerns you may have.

Do you offer free shipping?

Yes, we offer free shipping on eligible orders. Please check the product details page for specific shipping information related to your order.

What should I do if my item arrives damaged?

If your item arrives damaged or defective, please inspect your order upon reception and contact us immediately. We will evaluate the issue and provide a resolution, which may include a replacement or refund.

Are there any items that cannot be returned?

Certain items cannot be returned, including perishable goods, custom products, and personal care items. Additionally, we do not accept returns for hazardous materials or items marked as non-returnable. Please contact us if you have questions about a specific item.

How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval status. If approved, your refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.